Support

Our passion doesn’t end with our products – support is an important part of the overall Resonate KT solution. With a dedicated support team and a global network of partners that share our passion, we are able to offer support in a multitude of languages and with service levels to suit any organization. Our customers rank our support among the very best in the business.

Resonate KT Knowledge Base

The WebReports, ActiveView and LiveReport Extensions support and resources site. Including:

  • Discussion forums
  • Reference documentation

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Finding the right solution is only a part of the consideration that any organization makes when selecting a solution provider. You want confidence that your chosen provider has the resource, the skill and the commitment to deliver the support you’ll need.

Whether that support is in providing a comprehensive, rich knowledge base, built up from years of experience, email or telephone support backed up by a team of dedicated, knowledgeable professionals, you can be sure that at Resonate KT we take our support provision seriously. We believe we’re among the best and that’s based on feedback from you, our customers.

Knowledge Base, Discussions, Resources

The Resonate KT Knowledge Base contains lots of useful resources and examples to help get you up and running with our WebReports and ActiveView products. Once registered, you’ll have free access to our library of training manuals, reference material and pre-built examples, as well as the opportunity to interact directly with our support team and other customers through our community forums.

If you want access and are not already registered, please complete this brief form and your login details will be emailed to you shortly.

Register now

Priority Support

Customers with a current maintenance agreement, also have access to:

  • Product downloads
  • Patch downloads
  • Priority phone based support

Customers requiring a login, or those requiring assistance, please email stating your name, company name and contact details including a phone number.  Customers who purchased Resonate KT products through Open Text are also eligible for a login.

Did you know...

the majority of support requests are resolved in one of the following ways

  • application of the most recent patch
  • upgrade to the latest version of the product
  • removal of an old patches following an upgrade

Fast Email Support

With Fast Email Support requests may be emailed directly to the support team at . We respond to more than 80% of requests received within 4 working hours and all within one working day.

To help answer your query as quickly as possible, please include the following information:

  • Your contact details and company name
  • Version of Content Server you are using
  • Products installed (e.g. WebReports, LiveReport Extensions, etc)
  • Version number of installed products
  • ID of any product patches applied (e.g. WebReports patch)