Support

Knowledge Base, Discussions, Resources

Browse the premier Livelink ECM – WebReports, ActiveView and LiveReport Extensions support and resources site: WebReports, ActiveView and LiveReport Extensions Knowledge Base >>

Full access requires registration. Not registered yet?  If you are looking for help or examples of useful WebReports why not register with Resonate KT to access the premier user resource site for Livelink ECM – WebReports.  Its open to anyone, free and quick to register; and the benefits include:

• Following email confirmation, immediate access to downloadable Advanced WebReports Workshop training manual packed with illustrated examples, techniques and exercises.  This manual has enough detail to support self directed learning or to be used as a reference.
• Access to Resonate KT’s Knowledge Base (Login supplied within 24 hours, usually  sooner) including
  • Discussion forums
  • Reference documentation
  • Importable WebReports examples.
• Access to quarterly newsletter with user hints and tips, special offers and news on the latest or forthcoming features.

Register Now >>

Priority Support

Customers with a current maintenance agreement receive a special customer login and have access to:

• Product downloads
• Patch downloads
• Priority phone based support

Login here >>
 
To request your customer login if you do not have one or need it refreshing, please email stating your name, company name and contact details including a phone number.  Customers who purchased Resonate KT products through Open Text are also eligible for a login.

Fast Email Support

If you have a support request please email the support team at . On average 80% of requests receive a response with 4 working hours and the remainder within a day. Please always include the following information:

• Your contact details and company name.
• Version of Livelink in use
• Products installed (e.g. WebReports, LiveReport Extensions, etc)
• Version number of products installed
• ID of any product patch applied (e.g. WebReports patch)

Its worth knowing that the majority of support requests are resolved in one of the following ways:

• Application of most recent patch or upgrade to the latest version of the product  (most of new product versions support older versions of Livelink)
• Removal of an old patch following an upgrade of the product.