Our passion doesn’t end with our products – support is an important part of the overall Resonate KT solution. With a dedicated support team and a global network of partners that share our passion, we are able to offer support in a multitude of languages and with service levels to suit any organisation. Our customers rank our support among the very best in the business.
OpenText Knowledge Center
The WebReports, ActiveView and LiveReport Extensions support and resources site. Including:
- Discussion forums
- Product downloads
- Reference documentation
Finding the right solution is only a part of the consideration that any organisation makes when selecting a solution provider. You want confidence that your chosen provider has the resource, the skill and the commitment to deliver the support you’ll need.
Whether that support is in providing a comprehensive, rich knowledge base, built up from years of experience, email or telephone support backed up by a team of dedicated, knowledgeable professionals, you can be sure that at Resonate KT we take our support provision seriously. We believe we’re among the best and that’s based on feedback from you, our customers.
Knowledge Center, Discussions, Resources
The OpenText Knowledge Center contains lots of useful resources and examples to help get you up and running with our WebReports and ActiveView products. Once registered, you’ll have free access to our library of training manuals, reference material and pre-built examples, as well as the opportunity to interact directly with our support team and other customers through our community forums.
If you want access and are not already registered, please complete this brief form and a support representative will contact you shortly.
Customers with a current maintenance agreement, also have access to:
- Product downloads
- Patch downloads
- Priority phone based support
Did you know…
the majority of support requests are resolved in one of the following ways
- application of the most recent patch
- upgrade to the latest version of the product
- removal of an old patches following an upgrade
Please visit OpenText Support pages for further information on contacting customer support within your region.
To help answer your query as quickly as possible, please include the following information:
- Your contact details and company name
- Version of Content Server you are using
- Products installed (e.g. WebReports, LiveReport Extensions, etc)
- Version number of installed products
- ID of any product patches applied (e.g. WebReports patch)
Find Out More
Have more questions? Complete this short form to have one of our advisors contact you.
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See for yourself how our products perform in our live demonstration environment.
Help Me Please
Our industry leading support team is here to answer any questions you might have.